Shipping policy
At Tordelle, we aim to provide clear and transparent information regarding order processing, delivery time and tracking. Please review the details below before placing an order.
Shipping Destination
We currently ship only within the United Kingdom.
Shipping Cost
We offer free standard shipping on all UK orders.
There are no hidden charges at checkout.
Order Processing Time
- Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
- Cut-off Time: Orders placed before 2:00 PM (GMT) will be processed the same day, those placed after will be processed the next business day.
- Non-Processing Days: Orders are not processed on weekends or public holidays.
Delivery Time
Estimated delivery time is 8–12 business days (Monday to Friday) after the order has been processed.
Delivery times are estimates and may vary due to factors such as carrier delays or incorrect or incomplete delivery information.
If you experience a delay, please contact our customer support team. We will provide updates and assist you as needed.
Order Cancellation And Modification
Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If changes are needed, please promptly contact our customer support at support@tordelle.co.uk and we'll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped, making it impossible to make any modifications.
Please ensure all delivery details are accurate at checkout, as issues caused by incorrect or incomplete addresses may limit our ability to assist.
Order Tracking
Once your order has been processed and dispatched, you will receive an email containing your shipping and tracking details.
If you do not receive this email, please contact us at support@tordelle.co.uk and we will assist you.
You may also track your order using our tracking page.
If Tracking Shows Order Was Delivered But Not Received
- Check with neighbors or household members.
- Look around your property (porches, garages, behind bins).
- Verify the shipping address on your order confirmation.
- Contact the carrier directly for delivery details.
- Request proof of delivery from the carrier.
- If still not located, contact us with the proof of non-delivery for assistance, we will offer a replacement or refund for verified lost packages.
Contact
For any questions or order inquiries, please contact our customer service at support@tordelle.co.uk