FAQs
Do you ship internationally?
No. We currently ship only within the United Kingdom.
How much does shipping cost?
We offer free standard shipping on all UK orders. There are no hidden charges at checkout.
How long does order processing take?
- Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
- Cut-off Time: Orders placed before 2:00 PM (GMT) will be processed the same day, those placed after will be processed the next business day.
- Non-Processing Days: Orders are not processed on weekends or public holidays.
How long does delivery take?
Estimated delivery time is 8–12 business days after the order has been processed, Monday to Friday. Delivery times are estimates and may vary.
How can I track my shipment?
Once your order is shipped, you should receive a shipment confirmation number via email, allowing you to track your package. You can use our tracking page to monitor the status of your order.
What is your return window?
Returns can be requested within 30 days from the date the order is delivered.
Who pays for return shipping?
Change-of-mind returns: The customer covers return shipping.
Faulty, damaged, or incorrect items: Return shipping is covered by Tordelle.
How long do refunds take?
Refunds are processed within 5 business days to your original payment method after the returned item is received.
How can I reach customer support?
For any queries or assistance, don't hesitate to contact our customer support team at support@tordelle.co.uk